Breakdown /Accident
Breakdown
If you break down due to a technical problem, please call the number printed on the cover letter that comes with your LIGHTstern camper. This should give you help throughout Europe.
If the camper needs to be towed, please make sure you mention that it is an electric vehicle that may not be towed away on its own wheels. At least the drive axle (Sirius: front, Polaris: rear) must not roll but must be lifted. Otherwise the vehicle’s power electronics may be destroyed!
Accident
If you are involved in an accident, please contact the local police. It is always much easier for the insurance company if there is an official protocol. Irrespective of this, please take as accurate and informative photos as possible and, if you can, record the course of the accident in keywords. In this way, you can help to ensure that even such an unpleasant outcome to a trip goes reasonably smoothly.
Whether it’s a breakdown or an accident, please be so kind as to inform us as soon as possible if something is wrong with the vehicle. This means we can make arrangements for a quick repair even before you get back.